Reservations
Your voucher should arrive via e-mail. Please double check your entered information, and if everything seems in order contact our customer support.
With additional insurance packages, you can decrease your personal responsibility in case of vehicle damages. It can be either reduced or completely removed. Insurance excess depends on the vehicle category, chosen package and the amount of days the vehicle is rented for. You can check the price of additional packages during the reservation process.
- SCDW (Super Collision Damage Waiver) is additional insurance which buys out the excess (participation in damage) done on the vehicle's body.
- CDW+ (Collision Damage Waiver Plus) is additional insurance which buys out a part of the excess for damages done on the vehicle's body.
The pickup and drop off location as well as the model of the vehicle can be changed up to 48 hours before pick up. The pickup time can be changed up to 12 hours before pick up, and delivery services can be requested up to 48 hours before pick up.
If you have informed our Customer support your vehicle will wait for you until your arrival, otherwise we have the following reservation terms
grace period is 2 hours from your pick up time, for your better service please make sure to include your flight number.
You may proceed to cancel your booking up to 48 hours with out a cancellation fee.
Although having a user account is not necessary to make a reservation, it does give you the ability to track your invoices, special benefits, as well as checking all news and offers available to you.
You can always use a different credit card for the pickup itself. However, if you do not possess a different credit card you will not be able to pick up the selected vehicle.
At vehicle pick up you need to have a valid credit card, identity card and a valid driver’s licence, additionally driver’s licences that aren’t in Latin script, for example Chinese, Japanese or Cyrillic script, need to be accompanied by an international driver’s licence.
Sadly, only the owner of the credit card can sign the contract in his name and pick up the vehicle.
In this case please inform our Customer support.
The client that does pick up the vehicle needs to have his personal documents (driver’s license and identity card) as well as a valid credit card